E-mail servers to be upgraded; inbox storage to be increased

KU will upgrade its e-mail system during winter break. The upgrade will provide users with many benefits including additional inbox storage — two gigabytes by default — a more robust version of Outlook Web Access and the ability to access the full Outlook Exchange e-mail client remotely without having to use KU Anywhere.

Getting ready for the upgrade

In preparation, staff and faculty may need to upgrade their current e-mail client. Information Technology is working closely with departmental technical support staff so that if upgrades are needed, they will be in touch with employees to make the necessary software updates. Additionally, staff and faculty will not have access to their e-mail mailboxes for a brief period during their mailbox upgrade. To help individuals plan for the brief period in which they will not have access to their mailboxes, KU Information Technology will be providing a “real-time” timeline for mailbox moves as well as e-mail notifications 24 hours before mailbox moves. Mailboxes will begin moving at midnight on Dec. 26.

As KU IT’s mailbox migration plan solidifies, details will be available via the Exchange Upgrade website. Information about configuring mobile devices, tips about the new e-mail clients as well as a real-time schedule for mailbox moves can also be found on the site.

Resources and assistance

Anyone who would like to learn more about the e-mail upgrade, view the features for the new version of Outlook Web Access or ask questions can attend one of the two all-campus meetings hosted by Information Technology.

• 10 to 11 a.m. Nov. 19, 150 Joseph R. Pearson Hall

• 2 to 3 p.m. Dec. 1, Alderson Auditorium, Kansas Union

If users have questions about the upgrade or need additional information, they are welcome to contact the IT Customer Service Center at 864-8080 or itcsc@ku.edu.


Campus closeup
Kevin Liu, associate director, Confucius Institute

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